The part the customer plays in determining the success or failure in an automation project is critical. After all they are the ones that make all the decisions.
There are no shortage of IT projects that have made serious commitments, financial and otherwise to test automation - yet struggle during implementation.
There are of course many reasons why test automation initiatives appear prone to failure. It is all too easy to blame large suppliers and their failings are well documented.
However, the test automation arena suffers heavily from unrealistic customer expectations. Some suppliers find themselves with no alternative but to pander to them or lose out to a competitor who will.
The “record and playback” paradigm is perhaps one of the most seductive marketing tools in IT. The clear over selling of it’s usefulness has seriously infected the beliefs of people who buy test automation.
The present climate is such, that suppliers which do not offer zero code solutions and test suites built in minutes find it increasingly difficult to get a hearing.
Before making any commitment to test automation, customers should at least consider the following as a tasklisk:- Set realistic goals around your test automation project
- Draw up evaluation criteria that fit your needs
- Evaluate using a range of suppliers
- Pilot your automation project
- Implement and continually review
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